Conditions
Please read these booking conditions
carefully.
International Express Travel Pty Ltd trading
as Visitfrance.com.au is a licensed travel agency and tour operator. Our
travel agents license number is 2TA000566.
The travel arrangements available to Visitrance.com.au customers
include:
i) Arrangements where visitfrance.com.au acts as a retail agent of the
tour operator. The customer will be required to comply with the booking
terms and conditions of that tour operator.
ii) Arrangements where visitfrance.com.au acts as the principal. All
such bookings are made on the basis of the following conditions and any
other information supplied to you prior to booking. In these conditions
any reference to 'you' means all persons named on the booking including
any added or substituted at a later date.
References to 'we' are references to visitfrance.com.au. Reading these
booking conditions forms part of your contract with visitfrance.com.au.
Please read these booking conditions
carefully. On signing the booking form you are deemed to have read and
accepted the Booking Conditions and that you have the authority to
accept and are accepting the terms of these conditions on behalf of all
persons in the party.
This contract is governed by Australian Law and both parties agree to
submit to the jurisdiction of the Australian Courts at all times unless
you decide to refer to arbitration under clause 11.
1 Your Financial Protection
International Express Travel is a member of IATA (02 332411), AFTA, ASTA
and also a member of the TCF. (Travel Compensation Fund)
2 Your Agreement With Us
Your contract with us shall come into existence when we issue our
confirmation invoice except in the case of bookings made within 45 days
of departure in which case special conditions apply (see below).
3. Deposits
A minimum non-refundable deposit of A$200
per person (excluding infants) is required at the time of making the
reservation, if the reservation is made more than 45 days prior to
departure. A reservation will be automatically canceled if the deposit
is not paid within 7 days of making the reservation. Deposits exceeding
A$200 per person are required for certain escorted tours, rail journeys,
non-brochure products, and exclusive island resort hotels. Your
Visitfrance.com.au reservations agent or travel agent will advise you of
the required additional deposit at the time of making your reservation.
4. Final Payment
Final payment must be received by Visitfrance.com.au at least 45 days
prior to departure. For reservations made less than 45 days prior to
departure, full and final payment is due at the time of making the
reservation. Failure to make final payment when due will result in the
reservation being automatically canceled and you will be responsible for
the cancellation fees specified.
If the deposit and/or the balance is not
paid in time we may cancel your booking. If the balance is not paid on
time, we shall retain your deposit and per the cancellation charges
below.
5 Payment And Tickets
We accept Visa, MasterCard, Australian Bankcard, American Express and
Diners Club cards, as well as payment by Direct Deposit, Cheque or
Postal Order. A 2% handling fee is levied on all credit card payments.
Cheques should be made payable to Visitfrance. Once we have confirmed
the booking to you and we have received payment your travel documents
will be forwarded approximately 3 weeks prior to departure.
In order to take advantage of special fares, we may be required to issue
tickets well before travel. Cancellation charges of 100% of the flight
cost will be levied if you have to cancel or make any changes after
tickets have been issued (for changes the full price of the flight will
have to be paid again even if the same flight is used). This also
applies to discounted business class fares. In the event of a late
booking it may be necessary for your travel documents to be issued on
departure. An extra charge may be made for this service.
6. Payment via the
online shopping cart
A credit card
is only required to guarantee your booking. Visitfrance.com.au does
not charge your credit card until all details have been confirmed by
you.
-
Deposit Payment: Once all
details have been confirmed, the initial deposit (see section 3
'Deposits') will be charged to your credit card.
-
Final Payment: Prior to the
final payment deadline (see section 4 'Final Payments'), we will
send you a reminder invoice confirming the outstanding balance.
7 Document Delivery
Tickets will be issued in accordance with deadlines written into the
applicable fare.
Tickets/Documents will be posted
three weeks prior to departure.
For bookings made within three weeks
of departure conditions and charges may apply as below:-
Orders made from within Australia:-
Orders confirmed more than 7 days prior to departure: Standard Post
- No Charge.
Orders confirmed within 7 days of departure:-
1) Wherever possible, Electronic Ticketing will be arranged at no
additional charge.
2) Tickets will be sent express Post. A $9.95 Surcharge will be
added to your booking
3) If options 1 or 2 are not available we will arrange a Ticket On
Departure. A surcharge of up-to $30 will be added to your booking.
Orders made from outside Australia:-
Some bookings may require the provision of an Australia delivery
address in order to comply with IATA regulations. Where Australian
addresses are supplied the above delivery conditions apply. Where
delivery to an overseas address is possible an Express delivery
charge of up to $50 will apply.
8 Insurance
It is a condition of this booking that you are adequately insured.
If you have not taken Visitfrance offered insurance you must have an
insurance policy that provides adequate cover for your travel
requirements.
9 Price
Our Price Guarantee: Our sales consultants will quote the price for your
selected itinerary at the time you make your reservation. Once you have
paid your deposit and received our confirmation the invoice price of
your travel arrangements is fully guaranteed and will not be subject to
any surcharge.
We reserve the right however to lower or raise our prices at any time
before the booking is confirmed.
10 Changes Made By You
If, after our confirmation invoice has been issued, you wish to alter
your travel arrangements in any way we will do our best to help
providing that we receive written notification from the lead person on
the booking form no less than 42 days before the original departure
date.
Where airline tickets have been issued, in accordance with deadlines
written into the applicable fare, changes can only be made if conditions
permit. Some fares are non-changeable and some allow changes for a fee.
An amendment fee of $30 per person (excluding infants) will be charged
in addition to any charges passed on by our suppliers (e.g. airlines or
hotels). Please note that if the number of persons in a booking changes
the price will be recalculated on the basis of the amended party size.
If you wish to change your travel arrangements within 42 days of the
original departure date this will be treated as a cancellation of the
original booking and cancellation charges will be applied as set out
below.
11 Cancellation By You
You, or any of your party, may cancel your travel arrangements at any
time. Written notification from the lead person on the booking must be
received at our offices. You will be required to pay the applicable
cancellation charges up to the maximum show below. Please note that
insurance premiums are non-refundable.
Period before departure within which written cancellation received:
(Amount of cancellation is as a % of the price for the travel
arrangements)
Over 45 days:
Deposit only.
Between 29 and 42 days:
50%
Between 15 and 29 days:
70%
Within 15 days:
100%
Cancellation charges of 100% of the
flight cost will be levied if you have to cancel or make any changes
after tickets have been issued (for changes the full price of the
flight will have to be paid again even if the same flight is used).
This also applies to discounted Business Class fares.
In addition, most suppliers of
vacation products in this brochure, including airlines, hotels and
motor coach operators — have their own detailed cancellation and
amendment policies and you are responsible for paying any such fees
charged by those suppliers, which are in addition to the
cancellation and amendment fees charged by Visitfrance. Details are
available from your Travel Agent at the time of booking.
12 Changes Made By Us
We plan your travel arrangements many months in advance. Regrettably
amendments may sometimes be necessary and errors occasionally occur.
We reserve the right to make changes or correct errors at any time
both before and after our confirmation. Most of these changes are
minor and we will always try to advise you of these changes before
you depart if there is time.
Flight timings and carriers advertised may be subject to change for
operational reasons. The final details will be shown on your flight
tickets and you should check these carefully. If a major change does
become necessary however, we will inform you as soon as it is
reasonably possible if there is time before your departure. Changes
to aircraft type with the resulting lack of facilities promised at
the time of booking are deemed to be minor changes.
A major change involves a change of Departure airport (with the
exception of a change from one same city airport to another),
destination airport (other than between two airports serving the
same city or resort), time of departure by more than 12 hours,
resort area, in the case of tours and cruises a significant change
of itinerary or offering accommodation of a lower standard than
originally booked. If we have to make a major change you have the
following options: If we have to make a major change you have the
following options:
a) Accepting the altered travel arrangements.
b) Accepting alternative arrangements that we are able to offer.
c) Canceling your travel arrangements with us without charge.
13 Cancellation By Us
We reserve the right in any circumstances to cancel your travel
arrangements. For example, if the minimum number of clients that we
require for a particular tour or arrangement is not reached, we may have
to cancel it. If we are unable to provide the booked travel arrangements
you can either have a refund of all monies paid or accept an offer of
alternative travel arrangements of comparable standard, if available.
We will not cancel a booking after the final balance due date unless you
fail to pay the balance or in the case of force majeure.
14 If You Have A Complaint
If you have a problem during your travel program, it is a legal
requirement that you bring it to the attention of the relevant supplier
(e.g. your hotelier or airline) as soon as possible. If you are unable
to resolve the problem locally you must obtain written confirmation from
the supplier of your complaint and follow this up by writing to us
within 28 days of your return. Correspondence should be addressed to our
Customer Services Department at VisitFrance, level 4, 2 Barrack St
Sydney, NSW 2001, Please give your booking reference and all other
relevant details. If you fail to follow this procedure we cannot accept
liability for any claim.
15 What Happens To Complaints
We hope that any complaint that you may have can be settled amicably
between us. Our reservation staff are empowered to deal with complaints
on the spot. Where a complaint is not dealt with to the customer's
satisfaction, VisitFrance management can be involved at any time and
arrange a suitable solution.
16 Our Liability To You
We will always endeavor to ensure that any special requests you may make
e.g. Non Smoking Room are fulfilled, however we can never guarantee such
requests. If any part of your travel arrangement is not provided as
promised, a suitable solution will be discussed and acted upon. We
accept responsibility for the acts and/or omissions of our employees
We accept NO responsibility for:
a) Your own acts or omissions
b) Acts of a third party not connected with the provision of your
holiday and which were unforeseeable or unavoidable
c) Events which could not have been foreseen or avoided despite all due
care
Our liability in all cases shall be limited to a maximum of twice the
cost of your travel arrangements excluding insurance premiums and
amendment fees. However our liability in respect of carriage by air, sea
and rail and the provision of accommodation is limited in the manner
provided by the relevant international conventions and conditions of
carriage. It is a condition of the acceptance of liability above that
you notify us of any claim in accordance with the conditions relating to
complaints. Where any payment is made to you or any members of your
party that person must assign to us or our insurers any rights they may
have to pursue any third party. They must furthermore agree to fully
co-operate should our insurers or we wish to enforce those rights.
17 Conditions Of Carriage
When you travel with a carrier, the conditions of carriage of that
carrier will apply, some of which may limit liability. The conditions of
carriage of that carrier are incorporated into this contract. This web
site is our responsibility, as your tour operator. It is not issued on
behalf of, and does not commit the airlines mentioned herein or any
airline whose services are used in the course of your travel
arrangements. Please note, in accordance with Air Navigation Orders, to
qualify for infant status a child must be under 2 years of age on the
date of the return flight.
Scheduled Airline Booking Conditions
18 Bookings
Some airlines do not allow access to their live seat 'inventory' or last
seat availability. It is occasionally possible that after confirming a
reservation on-line the airline may reject the booking. This only occurs
on a small selection of airlines featured on our site. If this occurs we
will contact you within 24 working hours or the next working day
whichever sooner, to advise that this situation has arisen. In this
instance we will not be liable for any additional costs incurred in
having to purchase new tickets at a higher fare. Payment for tickets
will not be taken unless the seats are confirmed by the airline.
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